Chief Technology Officer

IntelyCare – Quincy, MA – 2023-Current

Executive leader responsible for all software engineering, product development, and internal IT for an AI-enabled healthcare staffing platform.

• Transformed engineering organization from delivery bottleneck to growth enabler within 12 months
• Reduced release cycles from 3 months to continuous (daily+). Reduced technology spend by 70% while improving delivery output by 40%
• Implemented AI agents to automate ~30% of code generation and to provide 1st level support, reducing customer support costs
• Reduced production incidents by 50%, establishing a “quality-first” engineering culture
• Led product expansion into a flexible “Total Healthcare Staffing” platform

Vice President, Software Engineering

Pegasystems – Cambridge, MA – 2015-2022

Product/Engineering leader for the Pega Low-Code Infinity Platform. Oversaw Pega product and development operations and led product/engineering for Infinity capabilities.

• Led 200+ delivery organization. Drove SaaS delivery excellence across a 1800+ person product and engineering function. Successfully integrated disparate teams/cultures across US, India, Poland and Amsterdam
• Moved the Pega Infinity Platform’s DevOps/Testing capabilities from “perceived gap” to “differentiator” within 1 year
• Led platform transformation from monolithic to micro-services, reducing service deployment time from weeks to hours
• Reduced critical engineering cycles measured in weeks down to minutes
• Established cross-cutting Centers of Excellence: Program Management, DevOps, Quality, Architecture, Engineering and Cloud-Based Infra Services
• Primary change-agent for internal and client DevOps/Agile transformation

Sr. Director, Software Engineering

Fidelity – Strategic Investments, Smithfield RI, 2012–2015

Software Portfolio Manager for Fidelity.com’s 12 Guidance and Planning products

• Transformed an underperforming software portfolio into Fidelity’s premier scaled-agile delivery org
• Successfully led a 3 year, $70 million “Chairman’s Big Bet” project, creating the future-state of G&P capabilities, resulting in improved engagement and usage
• Partnered on a cross-company council to drive architectural and delivery excellence for Fidelity

Senior SWE > Principal SWE > Sr. Manager > Sr. Director, Architecture and Development Management

Fidelity – Corporate Finance IT, Boston MA, 2006-2012

Chief architect and engineering leader for the Fidelity SHARES product, the system of record for the firm’s internal shareholder/ownership information

• Developed the risk assessment and business case for the $40 million SHARES Redesign effort, sponsored by CIO and CAO of the firm. The existing “patchwork” solution presented great financial risk to the firm and lacked the flexibility required to support emerging business needs
• Oversaw delivery of the redesigned SHARES application. Due to high confidentiality requirements, the program was a pure startup, unable to leverage any of Fidelity’s common teams or services. SHARES was delivered on-time and on-budget using a staff that peaked at ~60 people. It was extremely well-received by the product’s stakeholders and is still in use today
• Originated usage of Domain-Driven-Design, Command-Query-Responsibility Segregation patterns at Fidelity to manage the complexity of SHARES’ dynamic business requirements
• Pioneered scaled agile and DevOps (before it was coined DevOps) at Fidelity. SHARES became the poster-child of product, architecture, delivery practices at the firm

Software Engineer > Senior Software Engineer

Fidelity – Corporate Finance IT, Boston MA, 2001-2005

• Independently created and maintained a suite of web apps, automating common finance workflows: scheduling, master data management, internal website building
• Core developer on Fidelity’s multi-year “eReporting” program. eReporting was a custom business intelligence solution, enabling self-service for standard and ad-hoc reporting on top of Fidelity’s numerous Oracle and Essbase (OLAP) data sources. eReporting helped democratize financial reporting across Fidelity and greatly reduced manual effort

Help Desk Specialist > Sr. Help Desk Specialist

Fidelity – Corporate Finance IT, Boston MA, 1999-2001

Support technician for Corporate Finance’s IT helpdesk

• Provided IT support services for Fidelity’s 3000 person Finance department
• Administrator of Fidelity’s Oracle-based corporate financials. Responsible for routine accounting operational tasks: closing books, reconciliations, data integration
• Facilitated monthly onboarding and training classes covering Corporate Finance’s standard tool suite
• Independently developed scripts and macros to automate recurring support tasks, freeing technicians to take on more value-added work. This resulted in improved SLAs and Net Promoter Scores